Privacy Policy
Lead Sheet Training Academy is committed to protecting your privacy and ensuring that any information that we collect about you is never misused.
This policy explains what information we collect, how and why we use it, how we keep it safe, and what your rights are.
By using our websites, services and products, you agree to the way we collect and use your personal information according to the terms of this privacy policy.
About us and this policy
Who we are
We are the Lead Sheet Training Academy Limited (LSTA), a limited company registered in England and Wales (number 216255).
If you have any comments or concerns about an aspect of this policy or any privacy or data protection issue, please email our Privacy Team at info@leadsheet.co.uk or write to:
Privacy Team
LSTA
Unit 10 Archers Park
Branbridges Road
East Peckham
Tonbridge
Kent
TN12 5HP
Our principles
These 8 principles summarise our commitment to protecting your privacy:
We only collect and use the personal information we need to provide or improve our products and services
You can check whatever information we hold about you
We will keep your personal information safe
We are fair and open about how we use your details
We will never sell your details or share it except in the ways mentioned in this policy or unless you ask us
We will let you know if there are important changes that affect your information or how we use it
We take responsibility for the information we hold about you
We only keep your information for as long as necessary.
Changes to the policy
When we review our privacy policy we will note the date it was last updated and try to let you know by email, if we have it, of any changes.
This privacy policy was last reviewed and updated in April 2018.
The law
The legislation that applies to this privacy policy includes the:
General Data Protection Regulation ((EU) 2016/679) (GDPR) as introduced into national law on 25 May 2018
All applicable laws, regulations and secondary legislation relating to the processing of personal data and privacy
Guidance and codes of practice issued by the Information Commissioner
Any successor legislation to the DPA and GDPR.
How we collect and use your information
How we collect
You give us information when you use our websites, products and services, including when you:
Submit one of our forms
Correspond with us by phone, email or otherwise
Register with us
Subscribe to our services
Search for a product
Participate in our discussion boards, chat or social media
Enter a competition or promotion
Respond to a survey
We collect information about you when you visit our websites through the use of cookies (read Cookies section below for full details).
We may also get information from other sources, including:
Third parties, such as external training organisations
Those websites and services we help to operate or contribute to
Closed circuit television (CCTV) (read CCTV section below for full details).
What we collect
The information we collect from you could include your:
Name, address, email and phone number
Date of birth
National Insurance number
Financial and credit card information
Personal description
Photograph
Family status
Lifestyle
Social circumstances
IP address
Geographical location
Browser type
Device type
Operating system
Browsing data, such as access times
Navigation history.
We may also have sensitive information, including about your:
Physical health
Mental health
Racial or ethnic origin
Religious or other beliefs.
How we use your information
We use your information for many purposes, including to:
Fulfil our statutory roles, duties and functions as a Training Provider.
Administer our training records and accounts.
Manage our employees and volunteers
Provide training and advice services for our customers
Advertise, promote and market our services
Undertake research
Administer certification, qualification and card schemes
Confirm identities and prevent crime
Notify you about a change to our service
Carry out our contractual obligations
Provide and improve our services
Analyse your website behaviour
Improve the operation, security and presentation of our sites
Target our online advertising to your interests and preferences
Measure and understand the effectiveness of our online content and marketing
Enable you to participate in interactive features on our website.
How we keep it safe
We take the security of your personal information very seriously.
We use technical measures, such as encryption, and carry out regular security reviews to keep our protections up to date. We also strictly control access and ensure staff who are authorised for access are adequately trained in keeping your information safe.
Our procedures mean that we may ask you to prove your identity before we share your personal information with you.
Third-party websites you access through links on our websites will have their own privacy policies. We do not accept any responsibility or liability for them.
Sharing your information
We do not share your information with others unless you have consented or it is necessary to do so because:
Of our statutory role and duties as a Training Provider
The law requires us to
Of administrative or operational needs
It is part of our terms of use.
When we do have to share information, it is likely to be with:
Our service providers or agents
Your employer or prospective employers
Users of our card schemes and training registers
Training providers
Funding bodies
Law enforcement agencies.
Sharing your achievements
We may want to share your achievements with newspapers, websites and other media. We will not share this data without obtaining your authorisation.
Cookies
When you visit The LSTA website we place cookies on your device.
Cookies are small text files that help our websites to work and us to understand what information is most useful to our users. They also speed things when you come back to a site. We do not use them to identify you personally.
You can delete cookies stored on your device at any time.
What we collect
Cookies allow us to gather information about your visits to our site, including your:
IP address
Geographical location
Browser type
Device type
Operating system
Browsing data, such as access times
Navigation history
Preferences
How we use your information
Cookies enable us to use the tools and services of:
Google Analytics
Google Analytics helps us measure and analyse how users are using our sites so that we can improve their experiences.
Who has access to your information
Our staff, website management company and Google can access information related to Google Analytics cookies.
Other third-party cookies
When we use internet tools from other companies to enhance our website, these companies may also put cookies on your device. They include:
Facebook
Google Maps
Twitter
YouTube
LinkedIn
For further information, read about the cookie names they use.
Email, chat and social media
There are many ways you may communicate with us online, including by:
Email
Social media (such as Facebook, Linkedin or Twitter)
File sharing platforms (such as OneDrive and SharePoint)
What we do
When you use email, chat, social media and other online platforms, it is likely you know what information you are sharing with us.
How we use and process your information, who accesses it, and how long we keep it, depends on the context in which we collected it, but follows the terms of our privacy policy and UK law.
The information is normally handled by our authorised staff, but if we intend to share it with third parties, we will make every effort to let you know.
CCTV
Images from closed circuit television (CCTV) of a recognisable person are treated as personal data in data protection law.
How we use CCTV
We use CCTV to:
Maintain the safety and security of our property, premises, and people
Prevent and investigate crime
Monitor staff
To assist disciplinary procedures in cases of serious misconduct.
Who has access to your information
Our CCTV system is operated from a self-contained security control room, access to which is strictly limited to LSTA Employees.
Where necessary we may share CCTV image information with:
The person in the image
Employees and agents
Services providers
Police forces
Security organisations
Individuals making an enquiry.
How long we keep it
Unless we need them for an active investigation, we keep recorded images for 30 days. After that, the images are automatically overwritten by the recording equipment.
We destroy recordings that are part of an active investigation as soon as they are no longer needed.
Your rights
You can ask for a copy of your information recorded by CCTV, except in certain circumstances described by applicable legislation. You do not have the right to instant access.
Your payment details
We use your payment details to process orders, collect training payments and distribute funds, such as training grants.
How we use your information
We do not use your information for any purpose you have not authorised, or disclose it to third parties without your permission. We process credit and debit card transactions following the Payment Card Industry Data Security Standard (PCI DSS).
Who has access to your information
LSTA staff and contracted data processors have access to your payment details to carry out your transaction.
What we do
For bank and building society account transactions, we may make a record of your:
Name
Branch address
Sort code
Account number
Where possible, we only store the verification code of card transactions and other data needed to process the payment once the transaction is complete. Where this is not feasible, we use other security methods to keep your data secure. We may process data such as the:
Cardholder’s name
Card number
Card security code (CSC)
Validity and expiry dates
Issue number
How long we keep it
We keep your bank or building society details for as long as you authorise and delete them when they are no longer needed. We do not keep payment card information.
Children
Our websites, services and products are not aimed at children and we do not knowingly collect any information from them.
We ask children not to register with us or give us any of their information.
Where we have inadvertently collected information from a child, we will delete it as soon as possible.
If you know that a child has given their information to us, please contact us at info@leadsheet.co.uk
Your rights
Summary of your rights
You have the right to:
Ask for a copy of any information we hold about you
Withdraw any consents you have given
Lodge a complaint with us or the Information Commissioner’s Office or with any other relevant supervisory authority about how we handle your personal data
Ask us to correct any inaccurate or incomplete information we have about you
Ask us to delete your information from our records
Ask us to send a copy of your information to a third party in a data portable format.
Changing your contact preferences
You can change your contact preferences or withdraw your consents at any time by writing to us at info@leadsheet.co.uk or:
Privacy Team
LSTA
Unit 10 Archers Park
Branbridges Road
East Peckham
Tonbridge
Kent
TN12 5HP
Making a request to see your information
To see the information we hold about you, you should make a Subject Access Request in writing, including your:
Full name, including previous or other names, if appropriate
Address
Telephone
LSTA registration number, if appropriate
Date of birth, if you don’t have a LSTA registration number
and send it to:
Privacy Team
LSTA
Unit 10 Archers Park
Branbridges Road
East Peckham
Tonbridge
Kent
TN12 5HP
Our products and services
Booking courses
We manage a booking system for construction training courses.
What we do
We use your:
Contact details to administer the course
Identification information to prevent fraud
Profile data so we know your contact preferences and so on.
How we use your information
We use your information to find you the right course, to process your booking and to record your achievements.
Who has access to your information
LSTA employees who operate the course booking system or deliver training have access.
How long we keep it
We keep a record of your achievements for up to 50 years, except where the achievement is for life.
Online trading
We sell the Rolled Lead Sheet the Complete Manual hard copy and e-book via our website www.leadsheet.co.uk
How we use your information
We use your information to process your order. This includes your name, contact and payment details.
Who has access to your information
Our order-processing staff receive details of all orders.
How long we keep it
We keep financial information for 7 years.